Your privacy is important

Last Updated: December 10, 2025

Plumbing Nerds (“Plumbing Nerds”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, and other individuals who interact with us.  This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable privacy laws.

By using our website at https://www.theplumbingnerds.com, contacting us, or using our services, you agree to the terms of this Privacy Policy.

Who we are

Plumbing Nerds is a locally owned and operated plumbing company serving Simcoe County, Ontario and the surrounding areas. We provide residential plumbing services, including installations, repairs, drain services and emergency plumbing.

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If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Website: https://www.theplumbingnerds.com
• Phone: 647-933-6040
• Email: info@theplumbingnerds.com

Personal information we collect

The types of personal information we may collect include:

• Contact information, such as your name, address, phone number, and email address.
• Service information, such as property address, appointment details, service history and information about your plumbing system.
• Billing and payment information, such as billing address and payment method details (processed through secure third-party payment providers, where applicable).
• Communication information, such as emails, text messages, phone call notes and other correspondence with our team.
• Website usage information, such as IP address, browser type, device information, pages visited, and interaction with our website (via cookies and similar technologies).
• Marketing preferences, such as your consent and preferences regarding receiving promotions, newsletters or service reminders.

This information is collected only to the extent it is necessary for the purposes described in this Privacy Policy.

How we collect personal information

We collect personal information in several ways:

• Directly from you when you contact us by phone, email, text message, online forms, or when you book an appointment or request a quote.
• Through our website when you visit, submit forms, request information, or interact with our content and features.
• From your use of our services, including at your home or business, when our technicians attend your property and record service details.
• From third parties, such as payment processors, review platforms or marketing partners, where permitted by law and with appropriate safeguards.

Why we collect and use personal information

We collect, use and disclose personal information for the following purposes:

• To provide and manage plumbing services, including scheduling appointments, dispatching technicians, performing work and following up on service requests.
• To communicate with you about your inquiries, bookings, quotes, invoices, warranties, and service history.
• To process payments, issue invoices, and manage accounts and bookkeeping.
• To manage customer relationships, including handling feedback, reviews, complaints and warranty claims.
• To operate, maintain and improve our website, services and customer experience, including analyzing how visitors use our site.
• To send you service reminders, updates and marketing communications where you have provided consent or where permitted by law, with the ability to opt out at any time.
• To comply with legal and regulatory requirements, enforce our terms, and protect our rights, property and safety, as well as those of our customers and the public.

We will not use your personal information for purposes other than those identified above, except with your consent or as required or permitted by law.

Legal basis and consent

In most cases, Plumbing Nerds relies on your consent to collect, use and disclose personal information, or on the necessity of such processing to provide the services you request.  Consent may be express (for example, when you check a box or sign a form) or implied (for example, when you voluntarily provide information in the context of requesting services).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the information provided in this Privacy Policy.  If you withdraw consent, this may affect our ability to provide certain services to you.

Cookies and website technologies

Our website may use cookies, web beacons and similar technologies to:

• Recognize your browser or device.
• Enable core website functionality, such as forms and navigation.
• Analyze website traffic, performance and user interactions.
• Support marketing and advertising, where applicable.

You can set your browser to refuse cookies or to alert you when cookies are being sent, but some parts of the website may not function properly without them.  If we use third‑party tools (such as analytics or advertising platforms), they may also collect or receive information from our website and use it for their own purposes, in accordance with their privacy policies.

How we share personal information

Plumbing Nerds may share personal information with:

• Our employees and authorized technicians who require the information to perform their duties and deliver services to you.
• Service providers and third-party vendors who assist us with functions such as payment processing, appointment scheduling, website hosting, data storage, marketing, analytics, email or SMS delivery, and customer support.
• Professional advisors, such as accountants or legal counsel, when reasonably necessary for business or compliance purposes.
• Other parties as required or permitted by law, including law enforcement, regulators, or in connection with a sale, merger or reorganization of our business.

When personal information is transferred to third-party service providers, we use contractual or other safeguards to ensure a level of protection comparable to that required by Canadian privacy law.

We do not sell your personal information.

International transfers

Some of our service providers or data processors may be located outside of Canada, which means personal information may be transferred to and stored in other jurisdictions.  In such cases, the information will be subject to the laws of those jurisdictions, which may differ from Canadian laws, and may be accessible to courts, law enforcement and regulatory authorities in those jurisdictions.

Where personal information is transferred internationally, Plumbing Nerds uses contractual or other safeguards to help ensure that an adequate level of protection is maintained.

How we protect personal information

Plumbing Nerds takes reasonable physical, organizational and technological measures to safeguard personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.  Examples of safeguards may include:

• Restricting access to personal information to personnel who need it to perform their duties.
• Using secure networks, passwords and other access controls.
• Using reputable third-party providers with appropriate security measures for hosting, payment processing and communications.

While no method of transmission or storage is completely secure, Plumbing Nerds strives to use commercially reasonable means to protect your personal information.

Retention of personal information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal or business requirements, or to resolve disputes and enforce agreements. When personal information is no longer required, we will securely destroy, delete or anonymize it, in accordance with applicable laws and our internal policies.

Your rights and choices

Subject to applicable law, you have the right to:

• Request access to your personal information held by Plumbing Nerds, including information about how it has been used and disclosed.
• Request correction of inaccurate or incomplete personal information.
• Withdraw your consent to the collection, use or disclosure of personal information (subject to legal or contractual restrictions).
• Request information about our policies and practices relating to the management of personal information.

To exercise any of these rights, please contact us using the contact details provided above. We may request certain information to verify your identity before responding to your request.

Marketing communications

Plumbing Nerds may send you marketing communications, promotions, newsletters or service reminders by email, text message or other channels, in accordance with Canada’s anti‑spam laws and applicable privacy legislation.  You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly.

Even if you opt out of marketing communications, we may still send you non‑marketing messages related to your existing services, appointments, invoices or important service notices.

Third‑party websites and services

Our website may contain links to third‑party websites or services that are not owned or controlled by Plumbing Nerds (for example, review platforms, social media pages or partner sites).  This Privacy Policy does not apply to those third‑party sites or services, and Plumbing Nerds is not responsible for their privacy practices.

You are encouraged to review the privacy policies of any third‑party websites or services you visit.

Children’s privacy

Plumbing Nerds’ services and website are intended for use by adults and are not directed to children.  Plumbing Nerds does not knowingly collect personal information from children under the age of 13 without verifiable parental consent, and will delete such information if it becomes aware that it has been collected without appropriate consent.

Updates to this Privacy Policy

Plumbing Nerds may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.  When changes are made, the “Last updated” date at the top of this page will be revised, and material changes may be highlighted on our website or communicated to you, where required by law.

Your continued use of our website or services after any changes to this Privacy Policy will signify your acceptance of the updated terms.